Need help? Email support@rjkdigitalventures.com and we'll get back to you.
To help us answer quickly, include your app version — find it in Settings → About → Version.
Current shows your most recent actual weigh-in. The chart, trend line and projections use the average of all weigh-ins on each day.
So if you weighed 195.0 lb this morning and 197.5 lb after dinner, Current shows 197.5 (your latest reading) while today's chart point sits at 196.25 (the day's average). Both are correct — they answer different questions. Current is a number you actually stood on the scale for; the chart is what your day looked like overall.
Everything stays on the device you entered it on. There is no account and no cloud sync, which is why nobody — including us — can see your weigh-ins.
The trade-off is that data does not move between devices automatically. To move it, export a JSON backup on the old device and restore it on the new one via Settings → Back up & restore.
Only from a backup you exported yourself, or from an iPhone backup restore.
We hold no copy of your data, so we cannot recover it. If your history matters to you, export a backup periodically — Settings → Back up & restore → Full backup (JSON).
Settings → Back up & restore, or the Export button on the History tab:
Tap Restore purchases on the paywall or in Settings → OnMyWeigh Pro.
Make sure you're signed into the same account you purchased with — your Apple ID on iOS, your Google account on Android. Purchases are tied to that account, not to the device.
If it still doesn't unlock, email us with your app version and which plan you bought.
Subscriptions are managed by the app store, not by us:
iPhone: Settings → your name → Subscriptions → OnMyWeigh → Cancel Subscription
Android: Play Store app → your profile → Payments and subscriptions → Subscriptions → OnMyWeigh → Cancel
Cancelling stops future renewals. You keep Pro until the end of the period you've already paid for. Deleting the app does not cancel a subscription.
Refunds are handled entirely by the app store. On iPhone, use reportaproblem.apple.com; on Android, use Google Play's refund page. We have no ability to issue them.
Daily weight swings by pounds for reasons that have nothing to do with fat — salt, water, sleep, what you ate yesterday. The trend line smooths those out to show the direction underneath, which is the thing actually worth watching.
That's why the app can say you're down for the week on a morning when the scale went up. Both numbers are real; the trend is the more useful one.
Because a specific day would be false precision. The projection is a statistical estimate from your recent trend, so the app shows a window, and widens the label to something like "Late Sep" when the uncertainty is large.
If it says "Keep logging to calculate your projected goal window", there isn't enough consistent history yet — the app would rather say nothing than invent a date. It needs at least 14 days of tracking and 5 weigh-ins, and a trend that's actually distinguishable from noise.
Check that notifications are allowed: on iPhone, Settings → OnMyWeigh → Notifications; on Android, Settings → Apps → OnMyWeigh → Notifications.
Then confirm the reminder is on, and that at least one day is selected, in Settings → Reminders.
It's built and tested for iPhone. It will install on iPad in compatibility mode, but the layout isn't designed for it.
On iPhone, yes, if you have Apple Health switched on. Each amount you log is written as a dietary water sample, and removing it in OnMyWeigh removes it from Health too.
Yes — tap Goal on the Water card. The default is the familiar 64 oz (about 2 litres); it is a starting point, not a recommendation. The app reports how much is left against whatever you set and does not judge the result.
On iPhone only. The Android version has no health integration — it does not connect to Health Connect or anything else. On iPhone it's off until you switch it on — Settings → Apple Health → Save weigh-ins to Health.
It only writes. OnMyWeigh saves your weigh-ins into Health so other apps can use them, and never reads anything from Health — not your weight from other apps, not steps, not anything else. Editing or deleting a weigh-in here updates Health too.
Turning it off stops further saving; weigh-ins already in Health stay there. You can revoke the permission entirely in iOS Settings → Health → Data Access & Devices → OnMyWeigh.
Because the connection only runs one way, on purpose. Reading from Health would mean deciding what happens when your scale and OnMyWeigh disagree about the same morning, in what units, and which one wins — and getting that wrong quietly corrupts your history. Writing has no such risk.
If enough people want it, reading is the natural next step.
Settings → GLP-1 → Track doses. A Doses tab appears in the bar, where you log each injection: medication, dose and unit, date, optional injection site, optional side-effect tags and a note.
The point of it is the dose periods card. OnMyWeigh reads your weight trend separately within each strength, so you can see what 0.5 mg did and what 1 mg did as two different answers rather than one blurred average.
Because it must not, and because it could not do it safely.
OnMyWeigh records what you and your prescriber decided. It holds no titration schedule, does not know your prescription, and never suggests, calculates or verifies a dose. Dose decisions belong to you and your prescriber — a weight app is not a party to them.
The period hasn't run long enough, or doesn't have enough weigh-ins inside it, to say anything honest yet. It needs at least 10 days and 4 weigh-ins, and the trend has to be clearly distinguishable from ordinary daily noise.
The app would rather say nothing than give you a number you might act on.
Progress tab → Blood pressure → Log. Enter the two numbers, plus an optional pulse, time and note. Readings are stored on your device with everything else.
If you also track GLP-1 doses, the card groups your readings by the dates you were on each dose, so you can see which readings belong to which period.
Because that is a clinical judgement, not a tracking feature.
Labels like normal, elevated or stage 1 are thresholds used to decide whether someone starts or changes medication. An app applying them to your numbers is making a medical assessment, and OnMyWeigh does not do that — for the same reason it will not tell you when to change a dose.
It shows you what you recorded. What it means is a conversation for you and a qualified healthcare professional.
An average blood pressure is a figure clinicians calculate and act on. An earlier version of this app displayed one; it was removed deliberately.
The readings are all there with their dates, grouped by dose period, so nothing is hidden — the app simply does not compute a summary number that could be mistaken for a clinical measure.
Not currently — one profile per install.
Email support@rjkdigitalventures.com with your app version and what you were doing when the problem happened. Screenshots help.